Here are some helpful Q’s & A’s to better explain what is meant by some of the more technical terms used by boiler installers.Sometimes when your engineer talks to you about your boiler and heating system, it may seem like a foreign language you don’t understand.We can help you translate most of the issues that you may come across so that if you encounter a problem with your boiler again, you will know exactly what your engineer is saying and have a background understanding of how to rectify the situation.


Your Boiler Needs a Service.

Just like a car or other complex household appliances, regular servicing is essential to extend the life of your boiler and keep it running efficiently. It’s also a requirement of the guarantee. You should have your boiler serviced each year by a Gas Safe-registered, qualified and approved engineer.Servicing your boiler will help to make sure it stays safe and uses fuel efficiently. There are clear regulations and standards for testing and servicing a boiler. The manufacturer’s manual will set out the procedures the engineer should follow.

I’m Gas Safe-Registered.

The Gas Safe Register is the official list of gas engineers who are qualified to work safely and legally on gas appliances. The Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey, appointed by the relevant health and safety authority for each area.By law, all gas engineers must be on the Gas Safe Register. Gas Safe Register has replaced CORGI as the gas registration body. For more information visit

A Combi Boiler Won’t Meet Your Hot-Water Demands

A combi boiler will not be able to produce all the hot water you need. This means you will not get enough hot water out of all of your taps at the same time. You would be better suited to a system with a hot-water cylinder. Combi boilers are not necessarily suitable for every home.If you have more than one bathroom or a large family who all need hot water at the same time, you should bear this in mind.

Would you Like Weather Compensation Control to Make Your System More Efficient?

Weather compensation control is an optional control available for modern boilers. It works by monitoring the temperature outside and using this information to help the boiler work as efficiently as possible. Weather compensation control is worth adding to a modern central heating system as it works out when the boiler needs to operate.You simply tell the system what time you want the house to be warm, and the controls take care of this in the most efficient way possible. Controls like this can save you more on your energy bills.

You Have Poor Flow Rate From Your Taps

Flow rate is the term used to describe the rate at which water comes out of your taps or shower. A poor flow rate means that the flow of water from some or all of your taps or shower, will be low. Flow rate is measured in litres per minute. An installer may calculate this by timing how long it takes to fill a measuring jug from a tap.Flow rate problems are typically found in open-vent systems. These systems rely on gravity to push water from a storage tank to taps and showers. The greater the vertical distance between the taps and the tanks in your loft, the better the flow rate will be. If the tank is too close to the outlet, the flow rate may be poor.

Your expansion vessel has lost its pressure

What a boiler technician might say; “Your expansion vessel has lost its pressure.” What they mean: Expansion vessels are found in most boilers, especially combi boilers, and are needed to cope with the extra water created by expansion during the heating process. Expansion vessels work at pressure. If this pressure is lost, the expansion vessel cannot do its job and the boiler will fail to start or will automatically shut down.An installer can usually tell if the expansion vessel has failed as the boiler pressure gauge will show a great increase of pressure as the boiler heats up. A faulty expansion vessel will not always need replacing – often it will simply need re-pressurising. Your installer will be able to tell you the most cost-effective way to fix the problem. They may recommend replacing the external expansion vessel but this can be more expensive.

Your Printed Circuit Board is Faulty.

PCB is short for Printed Circuit Board. Modern boilers are controlled electronically and the PCB is the ‘brain’ of the boiler. If there is a problem with the PCB it may lead to the boiler working incorrectly or not at all. Like all electronic parts, PCBs are complex electronic devices that occasionally become damaged or stop working properly.But the PCB isn’t always at fault and a good installer will check the rest of the boiler and system before automatically changing the PCB. If the PCB is faulty, the installer should replace it with a new part from the original manufacturer.

Would You Like to Have Wireless Controls?

Radio Frequency (RF), or wireless controls, pass information between the controls and the boiler without the need for wires. Installing RF controls usually causes less disruption to your property, as you don’t need connecting wires.Often an RF control gives you more choice about where you put the thermostat than a wired version.

We’ll Need to Flush Your System Before Fitting the New Boiler.

Your heating system should be thoroughly cleaned by flushing it with pressurized water in line with the boiler manufacturer’s instructions. This should always be done before installing a new boiler. This is done to clear out any sludge that has built up over time and could cause the system to run ineffectively or damage the boiler.It’s normal in older heating systems for sludge to have built up so this should be flushed away before introducing a new boiler. The process does come with some risk – poorly made or damaged joints may leak under this extra pressure. Your installer should warn you about any risk to your property and be ready to deal with any leaks.

Your Radiators Need Bleeding.

Bleeding is the term used for letting air out of a radiator and heating system. Bleeding a radiator involves opening a small valve at the top of the radiator to allow any trapped air to escape. If a radiator will not heat up or if it gets hot at the bottom but not at the top, this is probably due to trapped air. Air in the system can also cause a bubbling noise when the heating is running and bleeding all the radiators will often solve this. You can easily bleed a radiator yourself, using a radiator key. You need to be ready to close the valve immediately once the air has been released (at the point water starts to come out).This water could be hot and may be dirty so you should have an old towel or something similar to hand to protect furnishings, carpets or of course yourself. If you are the least bit unsure how to bleed a radiator you should contact your installer to do it for you. It is often necessary to repressurise your system after you’ve done this, and your installer will be able to show you how to do this, or do it for you.

Your PRV is dripping

PRV is short for ‘Pressure Release Valve.’ This is a safety device, built into a boiler that activates if the water pressure rises to a level the boiler cannot cope with. The PRV switches the flow of water to a pipe that usually discharges outside of the house. The PRV is a key safety feature of the boiler.If you see any dripping from the PRV or discharge pipe you should contact your installer. Often they may simply have to recharge the expansion vessel. The PRV should reset and any dripping should stop once pressure returns to normal levels, but sometimes the PRV will continue to let water drip from the system. When this happens, the valve may need replacing.

Your Condensate Pipe is Frozen

Condensation is a normal by-product of a boiler and is made when the gas is burned to create heat. This condensation is discharged automatically into a drain either inside or outside the house. Unprotected or incorrectly installed condensate pipes can freeze in extreme conditions, preventing the boiler from working.

More FAQs from OG Heating & Plumbing

You Should Have a Filter Installed on the System.

Your boiler system will benefit from having a filter installed. A filter will help keep the water in the system as clean as possible. This will help the system run efficiently and will extend the life of your boiler. It is sensible to add filters to your system.The water within any system can become dirty over time, creating what’s known as sludge. This sludge means your system won’t work as efficiently and can damage the boiler. There are various types of filter available and your installer will be able to advise what’s best for your system.

You Need a Combi Boiler, System Boiler or Open-vent Boiler

Your installer is recommending what sort of heating system best suits your house. There are three main types of boiler systems: Combination (or ‘combi’) boiler – the boiler heats the hot water as you need it. There are no storage tanks as the boiler is connected to the water mains.System – the boiler works together with a hot-water cylinder but may not need tanks (usually found in the loft) as the system can be filled directly from the water mains. Open-vent – traditional systems that are normally found in older houses. They work alongside a separate hot-water cylinder (usually found in the airing cupboard) and need tanks (normally in the loft) to store cold water.

You Have Sludge in Your System

Sludge is the material that has settled to the bottom of a heating system, usually your radiators. It will make your heating system run less efficiently and can lead to boiler parts failing. Sludge is usually caused by having air in the system, and can make the inside of the radiators rusty.Sludge builds up in the bottom of the radiators and sometimes on parts within the boiler, such as the pump. You can tell there is sludge in your system as there will usually be cold spots at the bottom of your radiators. For the system to run as efficiently as possible, a competent installer needs to remove the sludge, using chemical cleaners or a power flush, or both.

You Should Consider Changing Your Back Boiler as They are Really Inefficient

You have an old boiler, located behind a wall and fire front, that is inefficient and should be replaced. Back boilers provide hot water and sometimes heat radiators.They are usually fitted behind an open fireplace or stove and are not efficient as a lot of the heat they produce is lost up the chimney.

The Fan in Your Boiler Needs Replacing.

Boilers produce waste gases which must be safely released. Your boiler contains the fan that pushes the waste gases through a pipe, known as a flue, to the outside of your home, where the gases are safely released into the air. The flue is very similar to the exhaust pipe on a car.If for any reason your fan stops working, your boiler will not work, so the fan is an important safety feature. Replacing a fan is straightforward, but your installer will need to investigate why it failed to work in the first place.

Your Pilot Light Has Gone out or Isn’t Working Correctly.

A pilot light is a small constant gas flame that ignites your boiler when heat or hot water is needed. Pilot lights are only found in older boilers. If the pilot light is not working properly, the boiler will not work. Pilot lights are not found in modern high-efficiency boilers, as more efficient and reliable ignition systems have been developed.Pilot lights can go out for a variety of reasons – sometimes it’s as simple as a strong wind or draught blowing the flame out or a build-up of deposits on the nozzle – but your installer will need to investigate the cause. A boiler with a pilot light is likely to be an older model, inefficient by modern standards – it may be time to consider replacing it.

This Boiler is Very Efficient and Has a Fantastic SEDBUK Rating.

The boiler your installer is showing you is a very efficient model. SEDBUK stands for Seasonal Efficiency of Domestic Boilers in the UK. It’s a Government database that provides a simple way of comparing the energy efficiency of boilers. The SEDBUK rating shows the efficiency of boilers as a percentage.The most efficient boilers today are rated as being around 90% efficient. For more information visit the SEDBUK website

Your Time Switch is Faulty

Time switches turn the boiler on or off at the times you set. If the time switch fails, the boiler may not work. There are various types of time switch available, from simple mechanical dials to sophisticated digital multi-function controls.Your installer will be able to tell you how to fix the time switch or advise you about a replacement.

You Should Upgrade Your Radiators with TRVs

TRV is short for Thermostatic Radiator Valve. This is an adjustable valve connected to each radiator that allows you to alter the temperature of each room by regulating the flow of hot water to each individual radiator. The valve regulates the flow depending on how hot or cold the room is. Your installer should assess the condition of your radiators and fittings and may recommend you use TRVs.TRVs are a simple way of adjusting the temperature in each individual room. Also, if you have rooms that you are not using, TRVs give you the option to not heat them at all, but they still provide low-temperature frost protection (this is the setting indicated by the snowflake symbol on the valve).

You Might Benefit from Changing Your Open-vent System

An open-vent system may not be the best boiler system for you. Usually this is because you want to make changes to your home such as adding a loft conversion or freeing space currently needed for a cylinder (for example an airing cupboard). If you are planning changes to your house, a combi or system boiler may be more suitable.Open-vent systems need further space for tanks, which are often in the loft. This means that if you are converting your loft, you may need more space.

Your Diverter Valve is Sticking.

The diverter valve is a part inside the boiler that switches between hot water for your taps and the central heating. Valves can jam or become ‘sticky’, preventing them from working properly. If a diverter valve sticks, you may find that you only have heating or only have hot water. In some circumstances your boiler may stop working altogether. A common cause of valve failure is sludge in the system.An installer can easily replace a faulty diverter valve but should always investigate the problem and find out what happened. Because there are so many models of boiler and exact types of valve, your installer will probably need to collect the part from a boiler merchant.

The Water Pressure Needs Topping up on Your System

Combi and system boilers and your heating system work under pressure. If the pressure drops below a certain level the boiler will not fire. Combi and system boilers need a minimum pressure within the system to work. Leaks in the system will cause your boiler to lose pressure. Leaks can be very small and you may not be able to see them. It is easy to solve this loss in pressure by topping up your system – your installer will be able to do this quickly.However, it is essential they also find and fix the leak. It is a good idea to regularly check the pressure gauge to make sure there are no tiny leaks within your system – ask your installer to show you how if you’re not sure. You can find the correct pressure levels of your boiler and instructions for repressurising the system in the user instructions. If you are in any doubt, we recommend you ask a competent person, such as an installer, to repressurise your system for you.

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